Any business should always utilize good customer service no matter what, whether it's offering discounts or promotions. Exhibiting good customer service will always cause existing customers to come back to your establishment, as well as potentially bringing in an entirely new base. Failing to show good customer service, however, will eventually result in customers not wanting to come back to your business.
Here are three important rules for showing good customer service.
Being truly interested in providing the best customer service possible involves actually taking the time to listen what your customers have to say and giving them the most appropriate responses. This could include making suggestions regarding how their issues can be solved.
Train All of Your Staff
This is something that you can do on your own or you can hire someone to train your staff. Regardless of which option you go with, it's always important for your staff to be able to provide great customer service every day that they're on the job. This will help them not have to be able to say that they don't know how to handle a certain situation, but that someone else can help the customer instead.
It's never a good thing to hear complaints from customers; however, by giving a complaint the attention it deserves, the chances are great that you'll be able to actually please someone and, therefore, take advantage of the many benefits that providing good customer service offers.
Customer Experience Matters Workshop
Date: May 23, 2018, 10:00am
Location: SCORE office
Westland Office Park, Building M (at the rear)
5524 Bee Cave Road
Austin, TX, 78746
Consumers crave and expect exceptional experiences when choosing where to spend their money. In this presentation, we will review some case studies and explore how you can create a great customer journey for your small business.